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Systems Support Engineer
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-88402209

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  Job posted:   Tue Apr 17, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Systems Support Engineer
# Position Information

Job Description
DGS has an opportunity for a dynamic IT professional with a history of effective and varied customer and device support in a fast-paced team environment.
This position serves as technical coordinator for system support functions that involve the design, installation, implementation, utilization and support of the Department of General Services agency managed server environment at the Division of Consolidated Laboratory Services facility. It also assists in the daily oversite and function of the agency managed infrastructure in the facility, including firewalls, switches, instrumentation, PCs, printers and cabling.
Responsibilities include:
* Assist in the management of day-to-day DCLS agency managed environment, including network, server and other infrastructure operations
* Provide support for agency managed hardware
* Coordinates production modifications with internal, other agency and external entities.
* Provide technical coordination for campus and BAS network installation and support of infrastructure components.
* Provide technical guidance to DGS managed projects with regard to infrastructure components, ensuring that industry standards and best practices are met
* Works with customers in the design, specification, and implementation of new or enhanced IT services.
* Participate in weekend on-call rotation
## Minimum Qualifications
Technical Skills
* Demonstrated experience with server administration, monitoring tools, and backup and recovery procedures.
* Proven ability to design and install end-user and server systems, including hardware selection, software selection, and integration.
* Experience supporting/managing Active Directory, Symantec Endpoint Protection, Hyper-V/VM Ware, Windows Server 2008/2012/2016
* Expert knowledge of server hardware and life cycles
* Ability to effectively troubleshoot, diagnosis, and implement solutions for reported hardware and software issues.
* Strong knowledge of various data storage solutions. Experience with Storage Area Networks or Network Filers, a plus.
* Experience with Backup, AV, Patch Management and other server based software required
* Experience with firewalls, switches, VPN, LAN/WAN, IP telephony, Wireless LAN technologies, and IPSec.
* Knowledge of Nortel/Avaya and/or Cisco router configuration is a plus.
* Experience installing, validating, upgrading, and patching software and hardware components, including 3rd party vendor applications.
* Scripting experience, particularly PowerShell scripting, is a plus
* Enhanced understanding of network security, and the systems that support network monitoring and management.
* Experience with MS Office tools such as MS Word, Excel, Visio and Project. Must be able to prepare technical documentation using these and other tools.
* Industry certifications a plus
Soft skills
* Be a team player, with excellent interpersonal and customer service skills.
* Able to work in a face paced environment with changing priorities.
* Able to work flexible hours and outside of normal work schedule occasionally.
* Be able to independently function as technical representative and deliver server requirements for infrastructure and system design projects from initiation through implementation.
* Able to deal confidently with technical matters when dealing with the Partnership, agency staff, and vendors.
* Have excellent verbal and written skills and able to effectively communicate with all stakeholders within the organization.
* Strong problem solving skills: innovation, collaboration, analysis, inductive reasoning
* Must be able to lift up to 50 pounds.
* Must be self-motivated and work in situations with changing priorities.
* Well organized with attention to detail
## Preferred Qualifications
Degree in Engineering, Information Technology, or an equivalent combination of training and experience. MCSE in Server Infrastructure or Desktop Infrastructure. CompTIA A+ and/or Network + or equivalent.
## Special Requirements
Applicants that indicate they have preferential hiring rights in the form of a yellow form or blue card must submit these to our office prior to the closing of the posting, in accordance with DHRM policy 1.30.
Please note that only current and former employees of the Commonwealth of Virginia that will be or have been laid off are eligible for preferential hiring rights.
The selected candidate must pass a fingerprint-based criminal background check.
Selected candidate will be required to participate in weekend on-call rotation.
## Special Instructions to Applicants
Notice: DGS will record information from each new employee's Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.
Fax, e-mail or mail applications will not be accepted.
For some postings, resumes and cover letters may be attached to the online application, but are not accepted in lieu of a completed application.
The online state application must be thoroughly completed to be considered for this job opportunity.
For assistance or computer access, please visit your local Virginia Employment Office or contact our office or 804-786-3910.
Applications will be accepted until a suitable pool of candidates is received. After 5 business days, this position may be closed at any time.
The Virginia Department of General Services is an equal opportunity employer. Minorities, individuals with disabilities, veterans, and individuals with AmeriCorps, Peace Corps, and other national service experience are encouraged to apply.
Applicants in need of accommodation during the application and/or interview process may contact DGS at 804-786-3910 for assistance.
Sponsorship will not be provided for this position.
# Contact Information
## Name
Human Resources
## Phone
## Email
*Working Title:* Systems Support Engineer
*Role Title:* Info Technology Specialist II - 39112
*Job Open Date:* 04/16/2018
*Open Until Filled:* Yes
*Is this position funded in whole or in part by the American Recovery & Reinvestment Act (Stimulus Package)?:* No
*Hiring Range:* $65,000 - $75,000
*Agency:* Dept of General Services (194)
*Agency Website:*
*Location:* Richmond (City) - 760
*Position Number:* 00095
*Job Posting Number:* 1036806
*Type of Recruitment:* General Public - G
*Does this position have telework options?:* No
*Bilingual/Multilingual Skill Requirement/Preference:* No
*Job Type:* Full-Time (Salaried)
*Job Type Detail:* Full-Time Salaried - Non-Faculty- FTS-1
*Pay Band:* 05

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