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DMV Deputy Director, Field Operations - Position #01607
RICHMOND VA 23261
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-89771046

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Virginia State Government

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  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
DMV Deputy Director, Field Operations - Position #01607
# Position Information
##

Job Description
The Customer Service Management Administration (CSMA) is seeking a Deputy Director for CSMA Field Operations. This position is based in Richmond and provides executive oversight to the DMV's Full Service Field Operations which includes eight District Managers and seventy-five Customer Service Centers (CSC).
This position is responsible for operational management and Human Resource Management for statewide CSCs. It will oversee project management and implementations of initiatives for CSMA statewide operations, collaborate with the CSMA Director to create a sense of balance between delivery of customer services and compliance with state statutes, legislation, procedures and fiscal accountability. Assists in the overseeing of workforce planning, setting strategic direction for developing budgets, service programs, resource allocations, training needs, scheduling proposals, facility management, fraud prevention, contracts and procurement and Human Resource Management. This position will work directly with District Managers, Human Resource Management, and Operational and Customer Service Delivery efficiencies. Train and develops District Managers and management teams. Ensures that policies and procedures are in place to meet statutory compliance and provide consistent service delivery. Utilizes new technologies to improve the delivery of customer services and to identify employee fraud and theft. Serves in an advisory capacity on projects and policy committee change management teams. Meets with counterpart positions in other administrations to discuss the feasibility of considering functions/operations changes. Travels 3 days per week to work with District Management/CSC Management to enhance and evaluate field operations.
## Minimum Qualifications
Considerable knowledge of management practices and principles; large-scale geographically disbursed customer services operations with advanced management authority; proven strategic planning techniques, budget development, human resource management, and policy development.
Extensive knowledge of Human Resource Management, DHRM policies, and DMV HR policies pertaining to standards of conduct and grievances.
Ability to analyze employee issues in order to come to a cohesive resolution.
Considerable knowledge of point of sale operations; allocation of resources to support a decentralized statewide operation; customer service techniques and practices.
Knowledge of data analysis and management information systems.
Demonstrated ability to administer a comprehensive program of customer services delivered through a network of service outlets.
Demonstrated ability to develop policies, procedures, business plans, goals, objectives, and strategies for service outlets
Demonstrated ability to review and analyze statistical data; to make decisions using sound judgment; to oversee logistical support for customer services.
Demonstrated ability to analyze and review proposed legislation and assess the impact on operating procedures, personnel and costs; to identify policy issues and develop sound recommendations.
Proven ability to establish productive working relationships across the organization.
Demonstrated ability to use computer technology for word processing, spreadsheet management, presentation programs, email, and Internet search and retrieval.
Ability to be flexible and effectively respond to changing needs and priorities.
Ability to plan, manage and evaluate the performance of multiple programs; to lead large, complex agency projects.
Ability to monitor expenditures; to direct and advise managerial and professional staff.
Ability to communicate effectively orally and in writing; to serve as an effective liaison with external groups; to develop accurate correspondence, management reports, and presentations.
Management experience overseeing customer service.
Work experience in workforce analysis and staffing allocations for cyclical customer service operations through support-staffing models.
Work experience developing and writing policies, procedures, business plans, objectives, and goals for customer service operations and processes.
Experience serving as a leader of a management team.
Experience with large scale personnel management.
Experience with Human Resource Management, Standards of Conduct, and grievances.
Experience developing and monitoring budgets.
Experience managing projects, analyzing legislation, drafting management communications, and making presentations.
Experience serving on interagency work teams a plus; working with internal customers and the public.
DMV District Management experience a plus
## Preferred Qualifications
Bachelor's degree in Business Administration, Management or related field preferred.
## Special Instructions to Applicants
Applications will only be accepted on-line through the Recruitment Management System (RMS).
Applications submitted via e-mail, mial, or fax will not be considered.
Resumes may be attached but not substituted for state application.
Starting salary will be based on experience and training.
# Contact Information
## Name
DMV Employment Office
## Phone
804-367-0528
*Working Title:* DMV Deputy Director, Field Operations - Position #01607
*Role Title:* Gen Admin Manager II - 19224
*Job Open Date:* 05/16/2018
*Job Close Date:* 05/23/2018
*Open Until Filled:* No
*Is this position funded in whole or in part by the American Recovery & Reinvestment Act (Stimulus Package)?:* No
*Hiring Range:* $57,342 - Commensurate with Experience
*Agency:* Dept of Motor Vehicles (154)
*Location:* Richmond (City) - 760
*Position Number:* 01607
*Job Posting Number:* 0088995
*Type of Recruitment:* Agency Employee Only - A
*Does this position have telework options?:* Yes
*Bilingual/Multilingual Skill Requirement/Preference:* No
*Job Type:* Full-Time (Salaried)
*Job Type Detail:* Full-Time Salaried - Non-Faculty- FTS-1
*Pay Band:* 06

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