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Associate Fulfillment Specialist
GLEN ALLEN VA 23060
Category: Publishing
  • Your pay will be discussed at your interview

Job code: lhw-e0-90673680

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Wolters Kluwer

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
Associate Fulfillment Specialist

Governance, Risk & Compliance (GRC) is a division of Wolters Kluwer that provides a broad spectrum of solutions, services and expertise to legal, finance, risk and compliance professionals and small business owners to help manage myriad governance, risk and compliance challenges in dynamic markets and regulatory environments, globally. GRC Solutions serves more than 350,000 customers in more than 150 countries, including 70% of Fortune 500 companies, 92% of the world's top banks, 90% of the Am Law 100 and more than 300,000 small businesses. The division has a global footprint, with workforce in 28 countries. Our clients include corporate legal departments, insurers, small businesses, financial services companies, brand professionals, underwriters, governments and compliance and risk professionals.

Responsibilities:

* Receive, sort, profile and scan sent to CT in our capacity as registered agent

* Interact with process servers, sheriffs, and any other individuals delivering service of process (SOPs) to CT offices

* Learn CT product line, internal systems and processes, as well as jurisdictional rules and regulations in order to effectively serve clients by attending appropriate training courses, completing all self-study reading, exercises, and activities in the prescribed timeline, accepting critical feedback and implementing suggestions

* Develop an understanding of SOP rules and regulations, engaging on training to utilize internal systems and tools (e.g., ARROW), and becoming proficient in dashboard management and operating scanning tools

* Field incoming questions or issues by responding to incoming internal customer requests, providing comprehensive answers to questions pertaining acceptance of process, engaging corporate resources as appropriate to help ensure client issues and concerns are resolved accurately

* Document information into systems, capturing common issues to reduce recurring issues and inquiries, and meeting established standards for quality

Qualifications:

* Bachelor's degree from an accredited college/university or at least two years of experience in a scanning operation or customer service role; preferably in a high-volume, fast paced environment and/or with functional knowledge of the legal industry

* Demonstrated ability to manage multiple projects simultaneously, as well as ability to scan open certified and regular mail, sort and batch incoming process

* Familiarity with Microsoft Office Suite including Word, Excel and Outlook

* Ability to integrate information from multiple sources quickly and accurately

* Working cross-functionally to resolve issues

* Utilizing communication skills, including both excellent verbal and accurate written skills

* Working independently with a minimum amount of oversight

Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2017 annual revenues of 4.4billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn

EQUAL EMPLOYMENT OPPORTUNITY

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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